Refund and Returns Policy

Last updated: September 2026

Our Commitment

At BluePetal Pharma, customer satisfaction is our priority. We are committed to resolving any issues with your order quickly and fairly.

Eligible Returns

Due to health and safety regulations, pharmaceutical products can only be returned in the following circumstances:

• The item received was damaged during transit
• The incorrect item was dispatched
• The item is defective or compromised
• The item was not received (subject to investigation)

Non-Returnable Items

The following items cannot be returned:

• Opened or used pharmaceutical products
• Products returned after 14 days of receipt
• Items not in their original packaging
• Products where the tamper-evident seal has been broken (unless the item is defective)

How to Request a Return

To request a return or refund:

1. Contact our support team at support@bluepetalpharma.com within 14 days of receiving your order
2. Provide your order reference number and a description of the issue
3. Include photographic evidence where applicable
4. Our team will respond within 2 business days

Refund Process

Once your return is approved, a refund will be issued via the original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Non-Delivery Claims

If your parcel has not arrived within the expected timeframe, please contact us with your tracking number. We will investigate with the courier and either reship or refund as appropriate.